FAQ
Explore our frequently asked questions to find answers and helpful information.
PAYMENT
Accepted payment methods:
- Visa, MasterCard, American Express, Discover, Diners Club, JCB
- Apple Pay and Google Pay
You can find all our Terms and Conditions of online sales by clicking here.
Payments on this site are processed securely through Stripe, a PCI-DSS Level 1 certified payment processor. Your banking information is transmitted directly to Stripe via an encrypted connection and never stored on our servers. Stripe complies with international security standards and is a trusted, registered service provider recognized by Visa and Mastercard.
ORDER
Once your order has been successfully processed and confirmed, you will receive a confirmation email with your order number and details of your order.
If you have not received an email confirmation for your order, first check your bank account to see if a direct debit has been made. It is possible that the payment was not successful and that your order has not been validated. If you have indeed been debited, we kindly remind you to check your spam folder/junk mail, the email may be sent there. If you still haven’t received an email, it is possible that your email address contains an error: in this case, fill out a form here so that we can update your order accordingly and send you your confirmation email.
Once your order has been prepared and shipped, we will promptly send you an email containing a tracking number, enabling you to easily monitor the progress of your order by visiting the shipper’s website:
DHL: you may track it on dhl.com by entering your tracking number to stay updated on the status of your shipment.
USPS:
All orders are shipped domestically within the United States.
Shipping fees are calculated based on your order and delivery address. To view your estimated shipping cost, simply add your desired items to the cart and click the cart icon. A “Calculate Shipping” option will appear to guide you.
Orders are typically dispatched within 48 hours.
If your order has been shipped and you have received the confirmation email with the tracking number of your parcel, you may contact the transporter to have more information about the delivery time of your shipment.
We kindly inform you that once your order has been dispatched, the delivery time is in the hands of the transporter.
Please note that the delivery time may depend on your address.
If you are a customer ordering to an address in the U.S. from our Official U.S. online boutique, there are no customs fees or duty charges on your order.
As of November 2025, we have implemented a new system that ensures all orders are shipped domestically within the U.S. to offer our customers a seamless shopping experience with Masaki Paris.
Should you have any questions, do not hesitate to contact us by filling out a form here.
OTHER QUESTIONS
You can acquire our samples by purchasing our Discovery Set which includes a variety of our fragrances in 2ml formats for each collection. We do not offer individual samples.
All of our samples are filled with 1ml of fragrance, although the container has a capacity exceeding 1ml, which is why it may appear that your sample is not full. Rest assured that all samples are meticulously measured and will never include less than 1ml of fragrance.
Please note that the pictures displayed on our site are purely for illustrative purposes.
We take pride in upholding a strict policy against the testing of our perfumes on animals. As part of our unwavering dedication to ethical principles and the welfare of living creatures, we have implemented comprehensive measures to ensure that no animals are subjected to any form of testing during the development and production processes of our perfumes. As a result, our products are considered vegan.
These terms refer to the concentration of essential oils in a scent. Extrait de parfums or “extracts” are the strongest strength with approximately 20-30% of essential oils. Eau de Parfum (EDP) represents midrange strength consisting of 10-15%, and Eau de Toilette (EDT) is the lightest strength containing the least amount of essential oils with a range of 3-8%.
“Parfum,” however, is often used as a general term and can refer broadly to all these fragrance concentrations.
If you have experienced an adverse event after using one of our products, please fill out an Adverse Events Contact form here.
Our team will review your submission as soon as possible.
Further Questions?
Didn’t find what you’re looking for? Fill out a contact form or find our contact information here.